Delivery of Chilled & Frozen Products
Our packaging is especially designed to keep your product in perfect condition for up to 72 hours. All chilled foods are sent in Polystyrene (EPS) Boxes to insulate and maintain the temperature whilst on transit.
We also use Thermafreeze ice pads within the polystyrene boxes to maintain all foods at the correct temperature. Frozen foods will be kept at temperature for at least 48 hours and chilled foods will be kept at temperature for 72 hours during transit.
On opening the package customers should take care that the product remains cold and that the ice pad sheets remain at least partially frozen. If the product is no longer chilled, or the ice pad sheets are totally defrosted the product should not be consumed. If this should happen please contact us immediately.
We appreciate that buying food over the internet might seem strange, so at Grey’s we go to extra lengths to provide you with as much product information as possible. You'll find close-up photos and extended descriptions of our products as well as all the relevant specifications, like ingredients, allergens, directions for use and storage.
We can only deliver chilled and frozen products to destinations where a next-day service is available. Unfortunately that means UK Mainland only and excludes certain areas of northern Scotland where only a 2-day service is available (please check with us if in doubt).
You must be available to take delivery on the first attempt. Although we will instruct the courier to leave the package with a neighbour or in a safe place if possible, we cannot guarantee that this will happen and cannot take responsibility for spoiled goods where you have not been in to accept delivery.
Frozen goods that are not delivered have to be thrown away. If you detect any damage or leakage, please still accept the box then inspect the contents and contact us if necessary. A small amount of liquid formation is normal as the ice begins to thaw. If there is genuine damage, we will not ignore your claim just because you did not reject the delivery.