BASCO’S DELIVERY PROMISE
FREE DELIVERY When you spend over £60
Basco offer a range of enticing and exciting food and drink hampers, ranging from pre- made combinations to fully bespoke gifts. Whatever your requirements, whatever the occasion and whatever the budget, we’ll work with you to create your perfect hamper.
Corporate hampers are a fantastic gift option for showing gratitude and appreciation to clients, customers and employees at Christmas and all year round. Our high quality products and bespoke hamper creation guarantee you’ll make a good - and lasting - impression.
How to Contact
Our office opening hours are Monday to Friday from 8:00am to 4:30pm. You can contact us in any of the following ways:
T. 01937 845 767
Unit 427C Birch Park
Thorp Arch Estate
Wetherby, West Yorkshire
Next Day £6.75
For all orders below £60 within UK Mainland.
£0.00 for all orders above £60 within UK Mainland.
Next Day AM £8.95
For all orders below £60 within UK Mainland.
£2.20 for all orders above £60 within UK Mainland.
Saturday Delivery £9.95
For all orders below £60 within UK Mainland.
£3.20 for all orders above £60 within UK Mainland.
Scottish Highlands & Islands £12.50
2 Days (AB31-35, AB41-54, AB36-38, AB55-56, FK17-21, HS1-9, IV1-63, KA27-28, KW0-14, KW15-17, PA20-78, PH15-18, PH19-29, PH32-33, PH45-48, PH30-31, PH34-44, PH49-50, ZE1-3).
Northern Ireland £12.50
2 Days (BT1-94)
Isle of Man £15.00
2 Days (IM1)
Channel Islands £17.50
Next Day Jersey (JE1-3)
Next Day Guernsey (GY1-8)
2 Days Sark & Alderney (GY9-10)
Scilly Islands £17.50
2 Days (TR21-25)
Please change your country field on the checkout page to update your delivery charge
We not ship outside of the EU
Working days exclude Saturdays, Sundays and all Bank Holidays. Orders placed after 1pm will be sent on the next working day available.
A signature is required from you when your Spanish food order is delivered. Orders will only be delivered to the address you have stated when placing your order. Basco cannot be held responsible for any inaccurate addresses provided to us or for giving your authorisation for goods to be left in a safe place with our courier.
In very rare circumstances we may not be able to fulfil your order. Whilst we will use all reasonable endeavours to meet the timescales of your Spanish food delivery option we may sometimes experience delays because of unforeseen circumstances beyond our control and we therefore cannot accept any liability for any delays or non-delivery.
We will not deliver to forwarding addresses or Post Office boxes due to the risk of fraud. This is for the protection of all our customers.
SMS/EMAIL Delivery Notification
Our courier service operates a notification SMS or e-mail service for all delivery of spanish food and drink orders. This is designed to provide visibility, flexibility and choice. Recipients can now plan their day around our 1 hour delivery window and benefit from a free text message.
All we require is a mobile telephone number or e-mail address when you place your order with Basco. Our courier service will then send you a notification SMS or e-mail the Day of Despatch advising that the parcel will be delivered the following day, providing the option to reschedule to an alternative day or opt for delivery with a neighbour or in a safe place.
Please note that we cannot accept responsibility for spoiled goods, if you decide to change delivery date for orders that contain chilled and frozen products once you have received our shipping confirmation and a notification SMS or e-mail by our courier service. All orders that contain chilled and frozen products are stricltly next day delivery in order for the goods to arrive in perfect condition.
Finally, our courier service will then send you a notification SMS or e-mail the Day of Delivery advising customers of the driver's name and one hour delivery time window for their consignment.
Our chosen carrier will leave a card explaining they have attempted to deliver your goods.
The card will show the contact telephone number for the nearest local delivery depot and the tracking number for the goods. You will need to contact our chose carrier’s local depot to arrange a re-delivery of your goods.
You may choose an alternative working day and this delivery will still be free of charge. You can also collect your order from the carrier's depot or select another working day. You will need to contact the carrier to arrange this. Both collections from the depot and alternative working day delivery date are free of charge. In certain circumstances the courier may leave your parcel with a neighbour if a signature has been obtained.
Your parcel will be returned to us if you have not contacted us within 5 days of the 1st attempted delivery. We can’t refund or replace items when our couriers have attempted delivery and there is no signature.
Delivery of Chilled & Frozen Products
Our packaging is especially designed to keep your product in perfect condition for up to 48 hours. All chilled foods are sent in Polystyrene (EPS) Boxes to insulate and maintain the temperature whilst on transit.
We also use Sorbafreeze ice pads within the polystyrene boxes to maintain all foods at the correct temperature. Chilled and frozen foods will be kept at temperature for at least 48 hours during transit.
On opening the package customers should take care that the product remains cold and that the ice pad sheets remain at least partially frozen. If the product is no longer chilled, or the ice pad sheets are totally defrosted the product should not be consumed. If this should happen please contact us immediately.
We appreciate that buying food over the internet might seem strange, so at Basco we go to extra lengths to provide you with as much product information as possible. You'll find close-up photos and extended descriptions of our products as well as all the relevant specifications, like ingredients, allergens, directions for use and storage.
We can only deliver chilled and frozen products to destinations where a next-day service is available. Unfortunately that means UK Mainland only and excludes certain areas of northern Scotland where only a 2-day service is available (please check with us if in doubt).
If your order contains chilled or frozen products and the order is placed on a Friday, the goods will be dispatched the next available working day for next day delivery.
You must be available to take delivery on the first attempt. Although you can instruct the courier to leave the package with a neighbour or in a safe place if possible, we cannot guarantee that this will happen and cannot take responsibility for spoiled goods where you have not been in to accept delivery. We cannot take responsibility for spoiled goods, if you decide to change the date of delivery of an order that contains chilled or frozen products after you have received your shipping confirmation and the goods are in the possesion of our thrid party courier.
If you detect any damage or leakage, please still accept the box then inspect the contents and contact us if necessary. A small amount of liquid formation is normal as the ice begins to thaw. If there is genuine damage, we will not ignore your claim just because you did not reject the delivery.
Collect Your Order
We offer a complimentary collect at our depot; this service is free of charge for those that don’t believe on delivery costs!
Please contact our team for further information on 01937 845 767 or email email@example.com
For collection, please allow 1 working day from the day of order for your goods to be ready. We will email you to let you know when it is ready for collection. Please DO NOT come to our warehouse to collect your order until you have received an email from us informing you it is ready for collection. During public holidays, these periods may vary slightly. Please bring a print out of your notification email when you collect your order. Please note you can return your order to our warehouse, please ensure that you bring along your despatch note with your goods.
Data Protection and Security Information
To process your order, we will require your name, e-mail address and delivery address. Without this information we are unable to process your request or notify you of acceptance of your order. A telephone number is also required so that we can contact you if there is a problem with your order. Unless you advise us otherwise, we may pass your contact information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order. When you register with us you can choose whether or not you would like to be sent notification of special orders, promotions and other correspondence from us via your email.
Our site uses secure server software to protect your information whenever you place an order or access your account information. Our software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We follow a strict security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.
Access to customer account information is limited solely to those who need access for the performance of their job. We use full login and password controls on our sales control system. Confidentiality and database access controls are reviewed periodically and updates as required to further protect your personal data.
Credit Card and Security
If you are going to buy spanish food online from Basco, your data is safe. All your personal details are transmitted over a secure, encrypted connection through our Secure Sockets Layer (SSL) software by Let's Encrypt, which encrypts the information that you input. When you place an order, your credit card numbers are not stored; neither do we allow you to store this number in your account for safety reasons. All credit card payments are processed by Sage Pay, the world's leading credit card payment processor. For extra added security, Sage Pay’s payment gateway uses the 3D Secure scheme through Verified by Visa and MasterCard SecureCode to process all payments.