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    Service Update

    To manage the effects of Coronavirus including ensuring the necessary social distancing at our warehouse there may be delays to our normal delivery service. The latest delivery information is set out in this service update page and it is also highlighted throughout the website in our top banner, in the check-out page and order confirmation email. The delivery service specified here takes precedence over any other information regarding delivery.

    Service Status

    Standard Delivery: Estimated within 7 working days

    Priority & Saturday Delivery: Service currently suspended due to order volumes

    Click & Collect: Our warehouse is fully open for click and collect orders that can be placed via the website. Please check for opening hours

    When will my delivery arrive?

    We are currently processing a large number of orders. Please rest assured that we are doing everything we can to get your order to you as quickly as possible, and we'll send you a shipping confirmation and text message the day before its delivered. For up to date information on the whereabouts of your order please follow the carrier tracking link included in your shipping confirmation email.


    Need help with your checkout?

    If you are having difficulty placing an order, call a member of our customer service team for help.
    01937 845 767 or email
    Do you want 10% OFF your first order?*

    Sign up to receive your discount code to use straight away today!

    *This offer is only available to new customers who have not made a purchase from Basco before. The discount code can only be used once per customer. This offer is not available in conjunction with any other offer, promotion or discount. Please note that we cannot refund the 10% discount if you forget to use it on your first order, you can always use it on your second!