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    Service Update

    Unprecedented world events have had a major impact on the cost of importing our products into the UK and also on the cost of packaging materials that we use to send orders out to you.

    As an agent importer, we have worked tiressley during the last 1.5 years to get ready for Brexit and since the end of January, we have been importing on a weekly basis with no delays or shortages to our products. We know that Brexit has impacted our business on the admin time to complete customs declarations, extra resource to deal with the increase in workload and extra costs to manage the export and import dispatches of orders but the good news is that we have decided not to put our retail prices up!

    However, there is a worrying shortage of raw materials for both expanded polystyrene and the base board that makes cardboard boxes, with prices rising by around 40% with immediate effect.

    To be able to cope with these sharp rises in packaging materials and additional costs associated with Brexit, we have decided to increase our minimum order value for free delivery to £75 to continue to offer you quality service at great prices!

    We thank you for your understanding.

    To manage the effects of Coronavirus including ensuring the necessary social distancing at our warehouse there may be delays to our normal delivery service. The latest delivery information is set out in this service update page and it is also highlighted throughout the website in our top banner, in the check-out page and order confirmation email. The delivery service specified here takes precedence over any other information regarding delivery.

    Service Status

    Standard Delivery: Operating as normal

    Priority & Saturday Delivery: Operating as normal

    Click & Collect: Our warehouse is fully open for click and collect orders that can be placed via the website. Please check for opening hours

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    If you are having difficulty placing an order, call a member of our customer service team for help.
    01937 845 767 or email info@bascofinefoods.com
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