TRADE INFORMATION

How to Contact

Our office opening hours are Monday to Friday from 9:00am to 5:30pm.
You can contact us in any of the following ways:

Telephone
T. 01937 845767
F. 01937 845767

Email
E. info@bascofinefoods.com

In the Office
Unit 427C Birch Park
Thorp Arch Estate
Wetherby, West Yorkshire
LS23 7FG

Prices

1.1 This new list cancels all previous lists.

1.2 All prices exclude VAT where applicable, and are effective from 1st April 2015.

1.3 We will try to hold prices until end of March 2016; however, due to fluctuations in harvests and exchange rates, we reserve the right to alter our prices without notice. We will, however, do everything we can to avoid this.

1.4 Prices and product formats listed here are correct at the time of going to press.

1.5 We can’t always guarantee specific vintages for some wines; however we will do our outmost to ensure we keep our list up to date.

“Product on Demand” Products

2.1 These products are not held in stock at our warehouse.

2.2 As a guide, please allow 2 to 4 weeks from your order although order times are subject to availability.

2.3 A minimum order of at least one case is usually required.

2.4 Lines which are “Product on Demand” are clearly marked within the item description and we will of course review our lists according to demand.

Deliveries and Collections

Yorkshire Trade & Private Clients

3.1 We offer free delivery* on all orders above £70 and will charge a £10 administration charge on orders less than this.

3.2 For wine we cater for orders by the case to both private and trade customers, however for wines above £15 per bottle we cater on single bottles or mixed case bottles.

3.3 Delivery shall be made to the address agreed between ourselves and you the buyer. In the event we are asked to leave the wines without a signature, the risk of damage or loss passes to the purchaser.

3.4 Any times or dates quoted for delivery of the goods are approximate only. We will make every effort to meet the customer’s requirements.

3.5 Please ensure you check your delivery upon receipt. Any inaccuracy in the delivery in either content or if anything is broken, Grey’s Fine Foods must be notified within 24 hours from delivery.

*Subject to location within Yorkshire, other minimum orders may apply.

 

Outside Yorkshire Trade – Rest of UK Mainland

4.1 We use a third party courier for this service and dispatch goods from Monday to Thursday for an untimed next day delivery.

4.2 Orders over £250 (net value) are sent free of carriage charge.

4.3 For orders below £250 a carriage charge will apply which can be quoted on application (terms apply on UK mainland only).

4.4 For timed deliveries, please consult the Grey’s Fine Foods sales team.

Please Note

We have to know within 24 hours of delivery if there are any shortages, mistakes or damage to your order. Please check your goods carefully on arrival. If there is any sign of damage on the boxes it is crucial to note this on the delivery sheet. Without this it is not possible to make a claim from the courier company. BASCO cannot be held responsible for damaged goods received but not signed as such. Please also make sure that the number of boxes delivered agrees with the volume figures on the invoice. By all means use your own carrier if you prefer, but let us know when they are coming. We are open for collections from 9:00am to 5:30pm, Monday to Friday.

Payment

5.1 For new customers or if we only trade with you occasionally, we prefer to take payment at the time of ordering.

5.2 Credit accounts are available for established businesses. Our credit account terms are payment 28 days from invoice date. Credit accounts may be reviewed at any time at Grey Fine Food’s discretion. Please ask for a credit account form if you wish to set an account up.

5.3 Grey’s Fine Foods reserves the right to refuse an order if the arrangements for payment are not satisfactory or the buyer’s credit rating is below the required.

5.4 As credit accounts are a cost for us to maintain, we prefer to keep to payment on order if we only trade with you occasionally, or have a small volume of business.

5.5 Payment can be made by major credit or debit card, direct debit, or by direct electronic transfer (bank details available on request) Grey’s Fine Foods may refuse to accept cash payments.

5.6 New accounts start as payment on order, while we take up your references.

5.7 The title to our goods passes to our customers only upon receipt of payment in full.

Returns and Collections

6.1 Claims for breakages and faulty goods can only be accepted if the customer notifies Grey’s Fine Foods within 24 hours of delivery.

6.2 Grey’s Fine Foods will not accept responsibility for any faulty goods that are notified within 24 hours of delivery.

6.3 If any goods are found to be faulty Grey’s Fine Foods will replace or issue a credit note for them provided that the goods are returned to Grey’s Fine Foods within 24 hours from when the claim for faulty goods was raised.

6.4 For reasons of hygiene and safety, we are unable to refund or exchange our products unless they are faulty. However, we will endeavour to resolve any issues promptly and may offer a refund or replacement goods at our discretion.

6.5 For collection of goods to be returned, all goods must be repacked correctly, ensuring that they are safe from further breakage. All boxes must be labelled with the Grey’s Fine Foods address clearly written on the outside of the box or parcel. Grey’s Fine Foods will provide a collection tracking number that will need to be written next to the address and quoted to the driver collecting the goods.

6.6 Grey’s Fine Foods will not take any responsibility for any goods returned that break during a collection process.

6.7 Grey’s Fine Foods will not take any responsibility for any goods mistakenly collected by another transport or courier company not used by Grey’s Fine Foods.

6.8 Grey’s Fine Foods will not take responsibility for any collection of goods that is lost in transit by another transport or courier company.

Substitutions

7.1 In the event of a food product or wine being temporarily out of stock Grey’s Fine Foods will offer an alternative of equal value which you can accept or decline.