5.1 The title to our goods passes to our customers only upon receipt of payment in full.
5.2 Payment can be made by major credit or debit card, cash, cheque or by direct electronic transfer (bank details available on request).
5.3 For new customers or if we only trade with you occasionally, we prefer to take payment at the time of ordering.
5.4 Basco reserves the right to refuse an order if the arrangements for payment are not satisfactory or the buyer’s credit rating is below the required.
5.5 Credit accounts are available for established businesses. Our credit account terms are payment 28 days from invoice date. Please ask for a credit account form if you wish to set an account up.
5.6 New accounts start as payment on order, while we take up your references.
5.7 Credit accounts may be reviewed at any time at Basco’s discretion without any prior notice.
5.8 As credit accounts are a cost for us to maintain, we prefer to keep to payment on order if we only trade with you occasionally, or have a small volume of business.
5.9 If you wish for Basco to hold your credit card details in a secure file, you will need to complete, sign and return our Storing Credit Card Details form. Your details are stored securely in our non-networked customer database and are not revealed to any other parties.
5.10 We reserve the right to charge all outstanding invoices on any credit accounts, where credit card details are held by Basco, without prior notice, where prior consent has been given by agreeing to our Storing Credit Card Details form.
5.11 We also reserve the right to charge all invoices on any credit accounts, where credit card details are held by Basco, without prior notice, where prior consent has been given by agreeing to our Storing Credit Card Details form, if Basco decides to remove all credit account facilities.
Returns and Collections
6.1 Claims for breakages and faulty goods can only be accepted if the customer notifies Basco within 24 hours of delivery.
6.2 Basco will not accept responsibility for any faulty goods that are notified within 24 hours of delivery.
6.3 If any goods are found to be faulty, Basco will replace or issue a credit note for them, provided that the goods are returned to Basco within 24 hours from when the claim for faulty goods was raised.
6.4 For reasons of hygiene and safety, we are unable to refund or exchange our products unless they are faulty. However, we will endeavour to resolve any issues promptly and may offer a refund or replacement goods at our discretion.
6.5 For collection of goods to be returned, all goods must be repacked correctly, ensuring that they are safe from further breakage. All boxes must be labelled with the Basco address clearly written on the outside of the box or parcel. Basco will provide a collection tracking number that will need to be written next to the address and quoted to the driver collecting the goods.
6.6 Basco will not take any responsibility for any goods returned that break during a collection process.
6.7 Basco will not take any responsibility for any goods mistakenly collected by another transport or courier company not used by Basco.
6.8 Basco will not take responsibility for any collection of goods that is lost in transit by another transport or courier company.