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    Job Vacancy ǀ Customer Services Advisor ǀ £20,000 p.a.

    Job Vacancy ǀ Customer Services Advisor ǀ £20,000 p.a.

    We are a premium Spanish food and drink importer, wholesaler and ecommerce business based in West Yorkshire. We are currently recruiting for a passionate customer service advisor to join our fast-growing team. This is the perfect role for a foodie with real passion for cooking and a focus on customer care and engagement.

    As customer service advisor you will be the first point of contact for many of our customers, so supporting our customers in any way they need it, is the simple answer. We can receive calls regarding any aspect of our products or services on any given day, and you will be responsible for being responsive to any customer enquiries or communications. Our main ask of you is that the customer feels they have received the best service possible. If you are empathetic, a good listener, understanding and resolution-focused, then customers will feel that in their transactions with you.

    As for your development, we have designed a programme to transform our ambassadors as they grow. From the moment you join us, you will benefit from training and development opportunities that will help you reach your full potential through excellent career opportunities and a welcoming and friendly environment.

    This role is a varied operational role which will include, but not be limited to the following responsibilities:

    Customer Services

    • Daily management of all incoming calls, processing orders whilst ensuring all customers’ requirements and needs are met.
    • To provide a high level of sales support and customer service by ensuring all queries are responded to in an efficient, professional, and timely manner.
    • Set up new customer accounts, updating customer details, whilst maintaining accurate customer records.

    Sales

    • Pro-actively seeking any sales opportunities that may arise, producing leads and booking appointments for the sales team with the emphasis on high quality leads.
    • Ensuring all marketing campaigns, news, products and offers are effectively communicated to all customers.
    • Up-selling to clients over the phone on all products or offers as directed by Line Manager.

    Logistics

    • Liaising with customers on a daily basis to ensure all deliveries are fulfilled, any logistical challenges are resolved, and all pallet and parcel deliveries are correctly booked and serviced.
    • Liaising with our warehouse and delivery companies on a daily basis to ensure all orders are serviced on a timely manner, any logistical challenges are resolved, and pallet and parcel locations are regularly monitored.

    The above range of duties whilst not exhaustive, give a clear indication of the job description that the customer services advisor role involves. However, the role will also require the employee to carry out any other duties that may be required in order to effectively perform their job.

    Essential Experience

    • 2 years in a similar role
    • WooCommerce or other ecommerce platform
    • Excel and word
    • Good level of spoken and written English

    Benefits

    • Company pension
    • Employee discounts
    • On-site parking
    • Monday to Friday job

    How to Apply

    Please send your CV and a covering letter stating why you are the best person for the role to javier@bascofinefoods.com

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    *This offer is only available to new customers who have not made a purchase from Basco before. The discount code can only be used once per customer. This offer is not available in conjunction with any other offer, promotion or discount. Please note that we cannot refund the 10% discount if you forget to use it on your first order, you can always use it on your second!

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